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CONTACT
Whether you have questions about your order, need assistance with product information, or simply want to share your feedback, we're here to help.

If you have any questions about your order, our customer support team is here to help. We’re a small business, but we aim to respond within 24 hours. You can reach out via the form on this page.

For quick answers, check our Delivery & Returns page for detailed information. We’re committed to ensuring a smooth and positive experience.

At Thomsons, we're committed to making every interaction with our brand a positive and enjoyable one. Thank you for choosing Thomsons, and we look forward to assisting you soon!
FAQ
- How do I contact customer support?

You can reach our customer support team by filling out the contact form on this page. days.


- How long does it take to get a response?

We aim to respond within 24 hours during our business hours. For questions submitted over the weekend, please allow extra time for a response.


- Can I change or cancel my order?

Yes, if you need to make changes or cancel your order, please contact us as soon as possible. Note that once an order has shipped, we may not be able to make adjustments.


- How do I track my order?

After placing an order, you'll receive a confirmation email with tracking information. If you didn’t receive this, please check your spam folder or contact us for assistance.


- Where can I find more information on your return policy?

For detailed information, please refer to our Return Policy page. If you still have questions, reach out to our support team for help.


- Is my personal information secure?

Yes, we take your privacy seriously and use the latest security measures to protect your information. You can learn more by reading our Privacy Policy.

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